FAQs

DO YOU DO SAMPLING AND HOW MUCH DOES A SAMPLE COST?

We do offer samples depending on what you are looking for product wise. We have minimum order number of 10 units with our DTG service, as well as with embroidery. If you wish to have an embroidery sample we are able to provide that however we will need to include all the necessary set up costs such as file digitisation, cost of garment etc.

CAN I PRINT ON MY OWN GARMENTS?

We do accept self supplied garments, however this will have to be of a minimum quantity of 20 units (otherwise in order to use our services garments will need to be purchased through us).

WHAT IS YOUR TURNAROUND TIME ?

Our turnaround time is subject to the current demand for manufacturing.. The average production turnaround time is around 1-3 working days(depending on the quantity). If you require a faster turnaround time this will be subject to a fee.

WHAT IS DIRECT TO GARMENT PRINTING?

Direct to garment printing is a relatively new fabric printing technique in which the ink is printed directly onto the fabric, thus resulting in outstanding feel and image quality. DTG offers more flexibility than traditional methods such as screen printing in terms of colour variation , quantities and turn-around times. Green Hat Studios offer full colour printing onto all colours of fabric with the use of our impressive printers.

PAYMENT TERMS

We take all payments before manufacturing and processing of the order begins. We will send invoices via email which can be paid for either by bank transfer or Paypal. You do not need a Paypal account to pay. We do not offer any standard accounts credit terms.

WHAT ARE THE QUALITY OF THE GARMENTS LIKE?

We offer a very wide selection of garments to match any of your needs or preferences. The general rule of thumb is that the price you pay has an affect on the quality of clothing you will receive. That being said our lower quality garments are still of retail standard and we have many customers who’re happy with them. If you require some assistance please speak to one of our staff who will assist with choosing the garments that will suit your business.

WHAT IS YOUR MINIMUM DTG ORDER AMOUNT?

We do have a minimum of 10 units for our DTG printing services, however the price will vary depending on the quantity of clothing being purchased at that particular time.

For embroidery our minimum is 10 units.

ARE THERE ANY ARTWORK REQUIREMENTS FOR DTG ?

DTG printing is digital so we can print the artwork from a range of file types however to keep things straightforward we ask that you provide the artwork in the following way:

  • - 300 DPI file (For a crisp print)

  • - Flattened PSD or PNG  

  • - Transparent background (If you turn the transparency off you will likely get a white box around the print)

  • - Artwork should be provided to the actual print size, we will scale down if needed to fit the print area of the garment but we never stretch to make them larger

  • - No semi transparent colours

  • - Any areas that are less than 2px wide may be choked out by the print.

WHERE DO YOU MANUFACTURER AND ARE YOU SUSTAINABLE?

We manufacture all our garments in the United Kingdom. The blank garments are all manufactured in the countries of their respective blank brands. We have a variety of sustainable products which can be requested. Our printing does not harm the environment as we use water based inks and do not work with any companies that test dyes on animals.

WHERE DO YOU DELIVER WILL I PAY CUSTOMS?

We deliver internationally. Where possible we will always try to mark your order accordingly so you do not pay additional fees on import.

DO YOUR PRINTS LAST A LONG TIME?

Our specialised DTG machines offer unrivalled colour fastness and wash fastness in the DTG market. We advise all customers to wash their garments at 30 degrees and do not iron directly onto the print. If you follow these basic instructions then your prints will last a long time! Unlike Screen printing, our water based prints are also much more resistant to cracking and peeling.

CAN YOU PRINT ON ALL FABRIC TYPES?

DTG printing is available on a wide range of garments. Ideally your garments should be 100% cotton, however we can print onto blends where the cotton content doesn't fall below 50-60%. A print test may be required for fabrics that we have not printed onto before.

ARE WE ALLOWED TO PRINT ANYTHING?

We are unable to print any copyrighted material or designs that may incite hatred.

ARE THERE ANY LIMITATIONS IN THE PRINT?

We are unable to print metallic colours such as silver or gold. Our machines will try to match these colours as best they can, but shiny prints are not achievable with a water based print.